1. INTRODUCTION
The Gecko Grill online shop can be accessed at www.geckogrill.co.za, related mobile sites and applications (“the site”). The site enables buyers to shop forpizza grills and pizza grill accessories (“the products”) online. Buyers can have products delivered to them in select areas outside South Africa.
All visitors to the site (“users” or “you”) will be able to see the products on offer, but only those who have registered for an account on Gecko Grill Online Shop (“account holders” or “you”) are able to buy.
Legally binding contract
All users and account holders, including those that buy from the site (“buyers”) are bound by these terms and conditions (“Ts & Cs”). By registering, or using the site at all, you recognise that you’ve read and accepted these terms and conditions. By registering, or using the site at all, you recognise that you’ve read, accepted and agreed to be bound by these T&Cs.
Should there be any clause in these T&Cs that you do not understand, the onus is on you to ask Gecko Grill to please explain the relevant clause to you before you accept the T&Cs by using or buying from the site.
With whom are you entering into a contract?
The site is owned and run by Gecko Grill, a company incorporated in the Republic of South Africa (herein after referred to as Gecko Grill).
Products and availability
Please note that the stock of all items on offer is limited. If it happens that Gecko Grill is unable to fulfil any order at the advertised price because stock is sold out, Gecko Grill will contact you.
2. BUYING PRODUCTS
1. The site allows you, the user, to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.
2. A purchasing contract (“sale”) between you and Gecko Grill only comes into effect once you have fully completed AND submitted the online order form for one or more products in your basket (“shopping cart”) AND your payment has been authorised by Gecko Grill (or has been received into Gecko Grill’s bank account). The above is dependent upon the product being available.
Products on Gecko Grill cannot be reserved to be bought at a later stage, and placing an item in your basket without completing the order does not amount to a sale or an order. This means that Gecko Grill may remove any item from your basket before the sale actually takes place in the event of the product going out of stock.
Gecko Grill cannot be held responsible if an order has become unavailable by the time you try to complete a purchase at a later stage. The invoice for your purchase will be available online in the “My Account” section on the site. A copy of this invoice will be included in your parcel.
3. CANCELLING AND ENDING ORDERS
Gecko Grill reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.
4. FRAUD
Gecko Grill reserves the right, in the interest of preventing fraud, to refuse the processing of payment for any order and/or to cancel any purchase, partially or completely.
Gecko Grill may request documentation to complete the necessary fraud checks and cancel any order where the necessary documentation is not provided in a timely manner.
In the event of a fraudulent purchase being placed on Gecko Grill, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Gecko Grill does not process refunds for orders suspected of fraud.
Gecko Grill does not provide order details relating to orders suspected of fraud.
5. PRODUCT PRICING
The price of each product is given in the product information.
The Regular Retail Price
1. The Regular Retail Price (“RRP”) is the standard price that Gecko Grill charges for the product. The RRP is determined by considering the suppliers’ price, market conditions, and the prices being offered by other local retailers.
2. When a product is not on sale, on Outlet, or included in a discount promotion, the RRP is the price you will pay when you purchase the product (“purchase price”).
3. Please note that RRPs can change over the course of several seasons over which the product may be sold. The RRPs applicable at the time the product is introduced may differ from the RRP at the time of your purchase.
The Discount Price
1. Gecko Grill is having a sale, or has products in Outlet, or is running a discount centric promotion on specific products on the site – the discount price is shown on the product’s product page, as well as the Regular Retail Price (“RRP”).
2. When a discount price is shown on the product page, the discount price is the price you will pay when you add the product to your cart at the discounted price, and conclude the sale at the discounted price i.e. the purchase price.
Pricing accuracy
1. Every reasonable effort will be made to ensure that the RRP and, if applicable, the Discount Price of all products on Gecko Grill are correct at the time of your purchase. If, however, the product is offered at an erroneous price, Gecko Grill will not be obliged to supply the said product at the incorrect price.
6. DELIVERY
1. Gecko Grill will deliver within South Africa, subject to a delivery/freight cost being established.
2. Gecko Grill will deliver to selected areas outside South Africa, subject to a delivery/freight cost being established (excluding customs and import duties) and mutually agreed upon. Delivery to these selected areas will take within 21 working days.
3. Every reasonable effort is taken to ensure that the delivery costs displayed on the site are correct at the time of your purchase. However, if a delivery fee is incorrectly displayed, Gecko Grill will not be obliged to deliver products at an incorrect delivery fee. Gecko Grill will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct delivery fee.
7. MAKING A PAYMENT
Gecko Grill makes use of the PayFast Payment Gateway for processing online payments.
Paying by credit card
1. Gecko Grill accepts payments made by Visa and Master Cards, as well as chipped debit cards that have been activated for online purchases, and Electronic Funds Transfer (“EFT”).
2. When you place an order, the transaction details are presented to the bank for authorisation of the payment amount.
3. If authorisation is not obtained, the order is cancelled. If authorisation is obtained, payment is usually immediate. You guarantee that you are fully authorised to use the credit card for payment of your order and that there are sufficient funds in this credit card account to cover the costs of any transactions you complete on Gecko Grill.
Paying by EFT
1. Please note, when selecting to pay by EFT, you have 24 hours post placing your order to make the payment.
2. When making your payment, please be sure to use your order number as your reference. This will ensure that Gecko Grill can process your order as quickly as possible.
3. Gecko Grill will start processing your order as soon as your bank forwards the payment to Gecko Grill. Depending on the bank, it can take up to 3 days from the time you make the payment (which has to be done a maximum of 24 hours after placing the order) to when it appears in our bank account.
4. Gecko Grill will start processing the order once your bank forwards your payment to us, but depending on the bank it can take up to 3 days.
5. The delivery lead time as specified on the site only starts once Gecko Grill has received the payment from your bank.
8. PLACE OF DELIVERY
1. Gecko Grill delivers within business hours in the Republic of South Africa as well as selected countries.
2. As buyer, you indicate where in South Africa or the country you require delivery is, as well as contact numbers to be used in connection with delivery.
3. In the case of door-to-door delivery, your parcel will be delivered to the address you specified in the checkout process.
4. On inputting your address during checkout, the site will indicate to you whether your postal code qualifies for door-to-door delivery.
5. In the case of door-to-door delivery, if nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery use the mobile phone number you provided in your order and/or leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery.
6. The courier will try once more, and if at that time there is still no one to sign for the parcel, it will be your responsibility to send an email to
7. If you do not contact the Gecko Grill Call Centre within five working days of the courier’s attempting the second delivery, the courier will return the parcel to Gecko Grill, and we will contact you via email to discuss potential re-delivery at your own cost.
Delivery time and delays
1. Unless we inform you otherwise, before you place your order and before the final confirmation, the estimated maximum delivery time for an order in South Africa, door-to-door is five working days.
2. Delivery to an address outside of South Africa is estimated to take a maximum of 21 working days.
3. As outlined in Section 8.1 above, all Gecko Grill deliveries take place during business hours, i.e. there are no deliveries over weekends or public holidays. Please take this into consideration when selecting your delivery address.
Delivery Completed
1. A delivery is considered complete as soon as the parcel is accepted by an individual on your behalf at your specified delivery address.
2. This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.
3. It is your responsibility, as buyer, to ensure that you inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.
4. Such complaints and claims must be brought to the attention of Gecko Grill by calling our call centre on +27 82 490 1814 (Monday to Thursday, 07:45 to 16:30 and Fridays ,07:45 to 16:00).
Lost parcels
1. If neither the depot nor the tracking system provides any indication where the parcel is, you need to call the call centre at +27 82 490 1814 or send an email to
2. If the parcel is found, it will be sent to the specified delivery address by the usual procedure, as set out in the delivery clause.
9. DEFECTIVE ITEMS, RETURNS AND REIMBURSEMENT
If you are dissatisfied with your purchase due to a factory defect you may contact the Gecko Grill Call Centre to discuss any refund/s within 30 days of delivery or have the product repaired or replaced, depending on the situation.
Gecko Grill does not accept returns outside South Africa.
The Delivery and Returns Policy informs your rights in this regard.
10. TERMS AND CONDITIONS FOR INTERNATIONAL DELIVERIES (DELIVERIES OUTSIDE OF SOUTH AFRICA)
1. Gecko Grill delivers internationally to surrounding South African areas.
2. Delivery time is estimated at 21 working days (subject to customs clearance and border protocols). This estimated delivery time is subject to the clearance of Credit Card or EFT payment.
3. The delivery costs associated with orders sent are subject to a delivery/freight cost being established (excluding customs and import duties) and mutually agreed upon.
4. The courier/customs department within the destination country will be in contact with you regarding the relevant costs, as well as how to pay and when payment is required.
5. Returns are not allowed on products shipped outside of South Africa, except if an item is damaged or it is an incorrect item. Gecko Grill will evaluate each case on its own merits and issue a refund upon proof of the damaged/incorrect item.
Import taxes, customs and duty costs must be paid on all items imported into a country; this is an international importing fee that is not covered by Gecko Grill. As each country is different, the recipient will be responsible for the respective import, customs, duties or taxes charged in their country. Refusal to pay these taxes means that the product’s ordered from Gecko Grill cannot be collected. Please note that a refund on these item/s will not be allowed.
Definitions:
DAP: A term used on a customs invoice:
The DAP Incoterm means: “Seller (Gecko Grill) clears the goods for export and bears all risks and costs associated with delivering the goods to the named place of destination not unloaded. Buyer (recipient) is responsible for all costs and risks associated with unloading the goods and clearing customs to import the goods into the named country of destination.”
Returns:
Returns are not allowed on products shipped outside of South Africa, except if an item is damaged or it is an incorrect item. Gecko Grill will evaluate each case and issue a refund upon proof of the damaged/incorrect item.
For more details about our returns policy and for any other queries, please email our support team on
11. SALES RECORDS
Complete records of each transaction between you and Gecko Grill are kept on the site for 12 months after a particular purchase or related transaction. After the 12-month period the responsibility of keeping such record falls onto you.
12. DISCOUNT VOUCHERS AND COUPONS
Gecko Grill may release printed or digital discount vouchers/coupons (hereafter referred to as vouchers) from time to time. Such vouchers may be available through the website and/or from third-party websites, in magazines and other media.
Vouchers can be used for discounts on the site only as long as the voucher is valid. Given expiry dates cannot be moved.
Promotional vouchers
Promotional vouchers are issued at Gecko Grill’s discretion. Users don’t have the right to promotional vouchers and can’t earn them. Promotional vouchers are issued with specific terms and conditions that regulate how and when they can be used.
A voucher can only be used against a purchase on the site when the purchase meets the terms and conditions as specified on the voucher.
A voucher can only be used once and only one voucher can be used per shopping basket. Vouchers are not transferrable and cannot be exchanged for cash. The discount value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
If you want to return an item bought with the use of a voucher:
If you have redeemed a voucher or discount voucher against a purchase, and you’d like to return all items purchased, Gecko Grill will refund you or credit your account with the rand value of the purchase and re-issue the voucher or discount voucher, with the same associated terms and conditions.
If you have used a voucher or discount voucher against a purchase and then return some of the items purchased, Gecko Grill will recalculate the total value of your purchase AFTER the returned item(s) has/have been deducted. If the recalculated purchase value no longer meets the terms and conditions associated with the voucher, Gecko Grill reserves the right to deduct the value of the voucher off the refund for the returns, or, should you have credit in your Gecko Grill account, to debit the value of the voucher off your account balance.
Promotion vouchers cannot:
1. Be used to buy other vouchers
2. Be exchanged for cash
3. Be transferred to anyone else
4. Be used after the expiry date
5. Be used together with any other promotion, including against sales/ clearance items that have already been discounted in Outlet or are on special offer.
General
Vouchers and Coupons can only be redeemed:
1. While they are valid, their expiry dates being unable to be extended; on the Website towards the purchase of Gecko Grill products.
Vouchers cannot be:
1. Used to purchase other Vouchers or Coupons;
2. Used towards purchases at any affiliate websites or
3. Exchanged for cash
Please note that certain Vouchers may be product-specific in that they can only be used to purchase specific Gecko Grill products listed on the Website.
13. SECURITY
Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted.
Gecko Grill will claim civil damages from such person if Gecko Grill suffers any damage or loss.
You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party.
You allow Gecko Grill to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.
All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes with the aim of offering the most effective possible protection of any sensitive information. Gecko Grill has no access to any confidential information regarding your payment method.
Only Gecko Grill’s banking partner will access confidential information (such as your credit card number, expiry date, CVV etc.) from time to time.
14. INDEMNITY
Gecko Grill is responsible for adhering to the Consumer Protection Act 68 of 2008 (“CPA”) with the sale of any products from the site. Similarly, Gecko Grill is responsible for adhering to articles 43(5) and 43(6) of the Electronic Communication and Transactions Act in terms of payment systems and security.
However, neither Gecko Grill nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content.
Furthermore, Gecko Grill provides no guarantee, implied or otherwise, that the content or technology attached to this website is free or errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing
Although the products on the site may be under guarantee, the site itself is offered on an “as it is” basis and is not set up or delivered according to your individual specifications.
It is your responsibility, before accepting these Ts & Cs, to determine whether the service available through this website satisfies your individual needs and is compatible with your hardware or software. Information, ideas and opinions expressed on this web site should not be regarded as professional advice, or as Gecko Grill's official stance.
We encourage you to obtain professional advice before taking any action on the strength of information, ideas or opinions expressed on this site.
Applicable Laws
This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs.
You and Gecko Grill are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.
Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.
16. CHANGES TO TERMS AND CONDITIONS
Gecko Grill may, at its own discretion, change these terms and conditions or any part thereof. If you are a registered account holder, Gecko Grill will inform you of changes by email (to the address you use on registration). At such point, it will be your responsibility to read through the revised terms and conditions to ensure you’re satisfied.
If you’re dissatisfied, you have the right to terminate your registration on Gecko Grill.
If you are NOT a registered user, Gecko Grill will be unable to let you know of changes to these terms and conditions.
It will be your own responsibility to visit the website to check whether the terms and conditions have changed, and to make sure you’re satisfied with the changes. If you’re dissatisfied with any changes, you should not use the site in any way.
17. DISPUTES
Barring urgent or interim legal help that may be granted by a court of law: In the event of any disputes of any kind between you and Gecko Grill, arising out of any situation catered for in these terms or conditions (or that arises out of these terms and conditions) and that cannot be resolved by the client service centre, the dispute may be presented for confidential arbitration.
Such arbitration will be handled according to the rules stipulated by the Arbitration Foundation of South Africa. These rules can be found here. (http://www.arbitration.co.za/downloads/expedited_rules.pdf)
18. LEGAL NOTICE ADDRESS
Gecko Grill elects as address for all purposes regarding these terms and conditions, whether for legal notices or serving of other communication documents of any kind, the following address:
161 Ring Rd, Duncanville, Vereeniging
An electronic copy is to be sent to
19. TERMS AND DISCONTINUATION
These terms and conditions take effect on the date of first publication of the website and continue indeterminately. They may be revised by Gecko Grill from time to time (as described above), for as long as the website continues to exist and be operated. Gecko Grill is entitled to terminate these terms and conditions or close down the website at any time, subject to processing any pending purchases.
If you don’t meet your obligations regarding these terms and conditions, including any incidents about payment and price or an order, and you neglect to rectify such non-adherence within 5 working days after Gecko Grill has instructed you to do so, your access to the service will be blocked.
We have the right to close your account and deny you access to the site, depending on the severity of your actions. Such action on the part of Gecko Grill will not have any negative effect on any damages Gecko Grill may claim.
20. COPYRIGHT AND OTHER INTELLECTUAL PROPERTY
All content, trademarks and data on this website, including but not limited to software, databases, text, graphics, icons, links, private information, designs and agreements, are the property of or under licence of Gecko Grill. As such they are protected by local and international legislation and agreements.
21. ELECTRONIC COMMUNICATION
When you sign up for a Gecko Grill newsletter, opt into marketing communication, register an account, conclude a purchase, visit the site or send an email to
22. CORPORATE INFORMATION
The Electronic Communication and Transactions Act determines that when goods or services are provided via certain electronic transactions, the seller must make certain information public on the site where the goods or services are offered.
Gecko Grill Information is as follows:
Name: Gecko Grill
Core Business: Manufacture of Stainless Steel Pizza and Braai Ovens.
Legal Notice Address:
161 Ring Rd, Duncanville, Vereeniging
Website: www.geckogrill.co.za/
Official email address: